Privacy Policy
Your data is safe with ASHO Engineering
We prioritize your privacy and are dedicated to safeguarding your personal information…
WELCOME TO OUR PRIVACY COMMITMENT
This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services, including CAD, CFD, and Product Development. Our commitment is to maintain transparency and uphold the highest standards of data protection in line with our mission and values.
Purpose of This Privacy Policy:
This document serves to inform you about:
- Data Collection: The types of personal information we gather.
- Data Usage: How we utilize your information to enhance our services.
- Data Protection: The measures we implement to ensure your information remains secure.
- Your Rights: The choices and rights you have concerning your personal data.
By clearly outlining our data practices, we aim to provide you with confidence and clarity when interacting with ASHO Engineering.
Contact Information:
For any questions or concerns regarding this Privacy Policy or the handling of your personal data, please reach out to us:
- Email: privacy@asho-engineering.com
- Phone: +(228) 90900515
- Address: ASHO Engineering Consulting Sarl-U; Rue de la Binah, Lome; BP 876 Lome, State, TG; Togo
Note: This Privacy Policy is subject to updates. We recommend reviewing it periodically to stay informed about how we are protecting your information.
WHAT DATA WE COLLECT AND WHY IT MATTERS?
We are committed to transparency and integrity in all our interactions. Understanding the data we collect, and its purpose is essential to building trust and delivering exceptional service in our CAD, CFD, and Product Development Services.
Types of Data Collected Automatically:
When you visit our website, we automatically gather certain information to enhance your experience and ensure the site’s optimal performance. This data includes:
- IP Address: Identifies your device on the internet.
- Timestamps: Records the date and time of your visits.
- Page Visits: Tracks the specific pages you view on our site.
Purpose of Data Collection:
The data we collect serves several key functions:
- Session Management: Maintains your login status, eliminating the need to re-enter credentials as you navigate through our site.
- User Experience Enhancement: Remembers your preferences and actions, such as items added to your shopping cart, facilitating a seamless browsing experience.
- Performance Monitoring: Assesses website functionality to ensure high performance and swift load times.
- Security Assurance: Detects and prevents potential security threats, safeguarding both your data and our digital infrastructure.
Use of First-Party Cookies:
To collect this information, we utilize first-party cookies-small text files stored on your browser by our website. These cookies are essential for:
- Data Collection: Gathering analytics to understand user interactions and improve our services.
- Preference Storage: Remembering settings and choices to personalize your experience.
- Session Maintenance: Keeping track of your activities during a single browsing session for continuity.
First-party cookies are limited to our domain and are necessary for providing the high-quality experience you expect from ASHO Engineering.
Legal Considerations:
ASHO Engineering prioritizes the protection of your personal data and complies with all applicable data protection laws and regulations globally. This includes adherence to the General Data Protection Regulation (GDPR) for our users in the European Union and the California Consumer Privacy Act (CCPA) in the United States, as well as privacy regulations in Canada (including the Personal Information Protection and Electronic Documents Act, PIPEDA), Quebec, the UK (Data Protection Act 2018), South Africa (Protection of Personal Information Act, POPIA), and relevant privacy frameworks in Asia.
We ensure that:
- Personal data is processed lawfully, fairly, and in a transparent manner.
- Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
about the INFORMATION YOU PROVIDE FOR YOUR PROJECTS
At ASHO Engineering, our mission is to provide tailored and innovative engineering solutions that empower your business. To achieve this, we may require certain personal information from you to facilitate the successful completion of your projects and deliver the highest quality service in CAD, CFD, and product development.
Data You Provide:
When engaging with our services or making purchases on our platform, we may collect and process the following personal information explicitly provided by you:
- Mandatory Information include Full Name, used to identify you in all interactions and communications; Email Address, used for order confirmations, updates, and essential communications regarding your projects; Billing and Shipping Address, required for accurate invoicing, payment processing, and shipping of physical deliverables, if applicable.
- Optional Information include Phone Number, used to provide SMS updates, communicate urgent project-related information, or facilitate efficient customer support. Providing this information is entirely optional and used strictly for purposes explicitly consented to by you.
How We Use This Information:
The data you provide is essential to ensuring seamless service delivery, transparency, and a personalized experience. Specifically, we use this information for the following purposes:
Order and Project Management:
- To process payments and issue invoices.
- To deliver ordered items or project outputs to the correct address.
- To notify you of project milestones, status updates, or potential adjustments.
Customer Support:
- To address any inquiries or concerns about your project or purchase.
- To offer tailored guidance or updates based on your communication preferences.
Regulatory Compliance:
- To meet legal obligations related to financial reporting, fraud detection, and tax compliance.
Legal Basis for Processing:
ASHO Engineering processes your personal data based on the following legal grounds:
- Contractual Necessity: Data is required to fulfill the contract for services or purchases you engage in with us.
- Legitimate Interests: We process data to ensure efficient and secure project management, providing you with the highest standards of service.
- Consent: Optional data, such as phone numbers for SMS updates, is processed only when you have explicitly provided consent.
Data Security and Retention:
We are committed to protecting your data against unauthorized access or misuse. The information you provide is stored securely in compliance with international data protection laws.
Retention Period: Your data is retained only for as long as necessary to fulfill the purposes outlined above or as required by applicable legal or regulatory obligations.
Transparency and Control:
ASHO Engineering values your trust and aims to give you control over your data:
- You can update or correct your information via your account settings or by contacting our support team.
- You may withdraw consent for optional communications (e.g., SMS updates) at any time.
Note: This section complies with GDPR, CCPA, PIPEDA, Data Protection Act 2018, POPIA and other relevant privacy regulations, ensuring that our practices align with the highest standards of data protection. For further guidance, consult reputable sources like Cloudflare’s GDPR compliance guide or the ICO website.
YOUR ACCOUNT, YOUR CONTROL
At ASHO Engineering, we value your trust and are committed to putting you in control of your data. By creating a registered account, you gain access to a streamlined, secure, and personalized experience while ensuring full transparency and control over your information. Below, we outline how your data is collected, stored, and managed to deliver optimal services in CAD, CFD, and product development.
Data Collection and Storage for Your Account:
When you register for an account on our platform, we collect and store specific information to facilitate seamless interactions and efficient service delivery. This includes:
- Personal Information: Name, Email address, Billing and shipping address
- Account Credentials: Encrypted passwords to ensure account security.
- Preference Settings: Saved project preferences, such as preferred communication methods and previous orders, to deliver a tailored experience.
This information is securely stored in compliance with international data protection standards, including the General Data Protection Regulation (GDPR) and other applicable privacy laws. We implement robust encryption protocols and regularly audit our systems to ensure the highest level of security.
User Benefits of Account Registration:
By maintaining a registered account with ASHO Engineering, you can take advantage of numerous benefits designed to improve your experience, such as:
- Faster Checkouts: Your saved details enable quick and efficient order processing, eliminating repetitive data entry.
- Streamlined Project Management: Easily track the progress of your engineering projects and access deliverables through a centralized account dashboard.
- Personalized Recommendations: Receive tailored recommendations based on your project history and preferences.
- Exclusive Updates: Gain early access to insights on our latest developments, innovations, and offers in engineering services.
Your Right to Control Your Account:
We are dedicated to providing you with full control over your data. Through your registered account, you have the following options:
- Access and Update Information: You can review, update, or correct your personal information at any time via your account dashboard.
- Data Portability: Upon request, we can provide a copy of your account data in a portable format, ensuring ease of access.
- Withdraw Consent: You have the right to withdraw your consent for optional communications (e.g., newsletters, SMS updates) without affecting essential operational updates (e.g., project status).
- Account Deletion: If you wish to delete your account, you can do so at any time by contacting us directly or through your account settings. Upon account deletion, all personal data will be securely erased from our systems, except for data retained to comply with legal obligations (e.g., fraud prevention, financial reporting).
How to Exercise Your Rights:
To make changes to your account, withdraw consent, or request account deletion, you may Log in and use the self-service options in your account settings or Contact us directly. We aim to process all requests within 30 days, in line with GDPR and other international regulations.
Legal Basis for Account Management:
Our collection, storage, and processing of your account data are based on:
- Contractual Necessity: Ensuring that we fulfill the services and agreements outlined during registration or purchase.
- Legitimate Interest: Providing a secure and seamless experience for our users while maintaining service integrity.
- Consent: Handling optional communications and personal preferences.
KEEPING YOU INFORMED WITHOUT OVERWHELMING YOU
At ASHO Engineering, we believe in building meaningful relationships with our clients by sharing valuable updates and promotions tailored to your needs. However, we are equally committed to respecting your preferences and ensuring you remain in full control of the communications you receive.
Why We Collect Your Email Address?
When you interact with our website, request services, or engage with our offerings, you may provide your email address. This information is used for purposes such as:
- Promotional Updates: Sharing exclusive offers, service enhancements, or events related to our engineering solutions in CAD, CFD, and product development.
- Industry Insights: Delivering newsletters or content that can help you stay informed about advancements in the engineering sector.
- Project and Order Notifications: Ensuring timely updates on the progress of your projects or transactions with us.
We process your email address in line with applicable privacy laws, ensuring transparency and purpose limitation in our data usage.
Ensuring a Balanced Communication Approach:
We recognize that your inbox is valuable real estate, and our goal is to provide relevant, concise, and helpful information. To maintain this balance:
- Frequency Management: We carefully monitor the frequency of our promotional emails to ensure we don’t overwhelm you.
- Personalization: Our emails are tailored to align with your interests, ensuring relevance and value in every message.
Your Right to Opt-Out of Promotional Communications:
We respect your right to choose how and when you hear from us. If at any point you wish to stop receiving promotional emails, we provide straightforward options like Unsubscribe Button in every promotional email or visible unsubscribe link, allowing you to opt-out with a single click.
Operational Updates Remain Unaffected:
Even if you opt out of promotional communications, you will continue to receive operational updates critical to your engagement with ASHO Engineering, such as:
- Order confirmations.
- Project status updates.
- Invoices and billing information.
These operational communications are essential to providing you with a seamless experience and cannot be unsubscribed from, as they are necessary for the fulfillment of our contractual obligations.
Data Retention and Security:
Your email address is securely stored in our systems and is only retained for as long as necessary to fulfill its intended purpose. Once you unsubscribe or request deletion, your information will be promptly and securely removed, except where retention is required by law (e.g., for fraud prevention or tax compliance).
HOW WE PROTECT YOUR DATA?
At ASHO Engineering, safeguarding your personal data is central to our commitment to transparent, responsible, and sustainable practices. We implement rigorous security measures, adhere to global data protection standards, and foster a culture of trust and accountability to ensure your information is handled with the utmost care.
We Never Sell or Share Your Data!
Your trust is invaluable to us. ASHO Engineering does not sell, trade, or rent your personal information to any third parties. Your data is used exclusively to deliver our engineering services, enhance your experience, and fulfill your requests, in alignment with our privacy policy.
In certain cases, we may need to share limited data with trusted third-party partners to facilitate specific operational tasks (e.g., payment processing, delivery services). Such disclosures are strictly governed by data protection agreements and performed only when absolutely necessary.
Cookies and Online Advertising:
To optimize your browsing experience and provide personalized content, ASHO Engineering uses cookies and similar technologies. These cookies allow us to:
- Enhance Website Functionality: Remember preferences, enable secure login sessions, and streamline navigation.
- Provide Tailored Experiences: Deliver content and advertisements that align with your interests based on your browsing behavior.
Our Commitment to Security:
We employ robust technical, organizational, and procedural safeguards to protect your data, including:
- Encryption: SSL/TLS encryption secures data transmitted between your browser and our website.
- Access Controls: Strict access management ensures only authorized personnel handle sensitive information.
- Regular Audits: We conduct routine security audits to identify and mitigate vulnerabilities.
Legal Framework and Compliance:
Our data protection practices comply with global privacy standards, including:
- GDPR Compliance: Ensuring lawful, fair, and transparent processing of personal data, with robust mechanisms to handle user rights.
- CCPA Standards: Offering transparency and control to California residents over how their data is collected and used.
- E-Privacy Regulations: Adhering to cookie consent and data tracking requirements in online environments.
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E-mail:
info@asho-engineering.com
Phone Number:
(+228) 90900515
Address:
ASHO Engineering Consulting Sarl-U
BP 876 Lome, State, TG
Rue de la Binah, Lome Togo